Shipping and Cancellation Policy

SHIPPING AND DELIVERY:

All orders in eganesha have different timelines for shipping. We usually ship all products within 48 hours. Products that need to be picked up from a publisher before shipping may take up to 4 business days for dispatch. This information is displayed prominently on the product page to help you make your purchase. Please note that we promise dispatch timelines and have no control over delivery timelines. Different shippers take different times to reach different locations and hence, we do not promise that a product will reach you by a specific date. That said, we do track shipments to make sure they are not unnecessarily delayed and will continue to follow up with shipping companies until the product reaches you.

CANCELLATIONS/REFUNDS:

We believe in providing genuine and qualitative products and we procure only from Publishers directly. We believe in helping our customers as far as possible, and therefore have a liberal cancellation policy.

Under this policy:

  • Cancellations will be considered only if the request is made within 48 hours of placing an order. However, the cancellation request will not be entertained if the orders have been readied for dispatch or have been dispatched.
  • In case of receipt of damaged or defective product, please report the same via an email to [email protected]. The request will, however, be entertained once we have checked and determined the same. This should be reported within 3 days of receipt of the products.
  • Refunds and returns will only be processed if the product is damaged, refunds will not be processed on the basis of change in personal preference.

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